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July 31, 2003
AET FILMS OPENS NORTH AMERICAN CUSTOMER SERVICE CENTER
NEW CASTLE, DE - July 31, 2003 - Better service and greater efficiencies were cited as motivations for AET Films to centralize their North American customer service staff in New Castle, Delaware. The company's new customer service operation began processing orders the last week in May in a suite of offices within their world headquarters. Previously, AET had provided customer service and support through regional service centers.
According to Jerry Morris, Customer Service Manager for AET, the company's previous service model was in place before the Internet and email became the platform for instant communications, both with customers and within operating departments of the company. "Once, it was important to be near customers and our plant operations to provide quick response and knowledge-based service, but the Internet has significantly redirected the path to better customer service," says Morris. "By centralizing all customer service, AET combines instant Internet efficiencies with a bottom-up demand model that continually evaluates customer demand against production output."
The company maintains inventory at strategically located warehouses to meet their goal of next-day delivery anywhere in North America. Morris says that shipments can now be tracked by satellite to respond to customers' inquiries within minutes, pinpointing shipments and anticipating delivery times with the utmost accuracy. With the new centralized service model, inventory information can be accessed through a new software program that matches product with demand throughout the Americas in order to meet the needs of manufacturers who source from AET.
The center operates weekdays from 7 AM to 5:30 PM Eastern Time. For information or inquiries on ordering products, refer to the phone, fax and email contacts below:
Phone: 1-800-688-2044
Fax: 1-302-326-5508
Email: customerservice@aetinc.com
In recent years, AET has added over 30 new products to their portfolio, offering more specialized, higher value films. Recent product introductions include performance-driven labels and high-barrier films as part of the Company's product portfolio.
About AET Films
AET Films (Applied Extrusion Technologies, Inc.) is the leading technology developer and largest producer of highly specialized oriented polypropylene (OPP) films in North America. OPP films are used primarily for product labeling, flexible packaging, overwrap, graphic media, and industrial and holographic applications. The Company's products benefit consumer goods manufacturers by providing superior label and package printability, high-speed application, and enhanced protection from moisture, air, and light degradation. Graphic appeal, protection, and durability make OPP the film of choice in the highly competitive consumer products marketplace.
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For more information contact:
David Gatt, AET Films
Phone: 302-326-5547
Email: dgatt@aetinc.com
Gretchen Adams, AET Films
Phone: 302-326-5773
Email: gadams@aetinc.com
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